Order incentive plans assessment

Order incentive plans assessment
What are the main uses of time study information?
13. Could performance rating be avoided by studying a group of workers and averaging their times?
Explain briefly.
14. If an average worker could be identified, what advantage would there be in using that person for a
time study? What are some reasons why an average worker might not be studied?
15. What are the main limitations of time study?
16. Comment on the following: “At any given instant, the standard times for many jobs will not be
strictly correct.”
a. Why is this so?
b. Does this mean those standards are useless? Explain.
17. Why do workers sometimes resent time studies?
18. What are the key advantages and disadvantages of
a. time-based pay plans?
b. incentive plans?
19. What is work sampling? How does it differ from time study?
1. What are the trade-offs in the following?
a. Using self-directed teams instead of a more conventional approach with occasional use of teams.
b. Deciding how often to update standard times due to minor changes in work methods.
c. Choosing between time study and work sampling for work measurement.
2. Who uses the results of work measurement in an organization, and how do they use them?
3. In what ways does technology have an impact on job design?
TAKING STOCK
1. Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate
that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At
this point, the restaurant is not making a profit. Customers have complained about slow service, and
employee turnover is high.
Explain briefly how techniques described in this chapter could be used to improve operations.
Be specific about which techniques could be used, how they could be used, and why you think
those techniques would be helpful.
2. Identify an unethical behavior for each of the five major topics in this chapter, and indicate which
ethical principle (see Chapter 1) each violates.
CRITICAL THINKING
EXERCISES
1. An analyst has timed a metal-cutting operation for 50 cycles. The average time per cycle was
10.40 minutes, and the standard deviation was 1.20 minutes for a worker with a performance
rating of 125 percent. A